rk11 Privacy Policy

Introduction

rk11 operates Bangladesh's leading cricket-specialist betting and online casino platform at rk11.asia. We understand that your personal information is important to you, and we take our responsibility to protect it with the utmost seriousness. This Privacy Policy explains in clear, plain language what data we collect from you, why we collect it, how we use it, who we may share it with, and what rights you have over your own information.

By accessing or using rk11, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users of rk11.asia, including visitors and registered account holders in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across all of Bangladesh.

Information We Collect

rk11 collects personal information through two main channels: information you provide directly when registering or using our services, and information collected automatically as you interact with our platform.

• Identity information: your full name, date of birth, and national identification details required for age and identity verification (players must be 21 years of age or older).
• Contact information: email address, mobile phone number, and correspondence address used to manage your account and communicate important updates.
• Financial information: transaction records including deposit and withdrawal amounts via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — collected to process payments and comply with anti-money laundering obligations.
• Usage data: betting history, game sessions, pages visited, features used, login timestamps, and device type — collected automatically to improve platform performance and personalise your experience.
• Technical data: IP address, browser type, operating system, referring URL, and session cookies — used solely for security, fraud prevention, and service optimisation.

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or health information unless you voluntarily provide such information in a support request.

How We Use Your Information

All personal data collected by rk11 is used for specific, legitimate purposes. We do not use your data for any purpose beyond what is described in this policy:

• Account management: to create, verify, maintain, and protect your rk11 account, including age verification to ensure compliance with the 21+ policy.
• Payment processing: to facilitate deposits and withdrawals through your preferred Bangladeshi payment method — bKash, Nagad, Rocket, Upay, or card — and to maintain accurate transaction records.
• Customer support: to respond to your queries, complaints, and requests submitted via email, live chat, or any other support channel in an accurate and timely manner.
• Service improvement: to analyse usage patterns, identify technical issues, test new features, and enhance the overall quality of the rk11 platform for all users in Bangladesh.
• Fraud prevention and security: to detect and investigate suspicious activity, protect users from unauthorised account access, and comply with applicable anti-fraud and responsible gaming obligations.
• Communications: to send you account notifications, security alerts, and — only if you have opted in — promotional offers, bonus announcements, and cricket match updates relevant to your rk11 account.

Sharing of Your Information

rk11 does not sell, trade, or otherwise transfer your personal information to outside parties for their own commercial use. We may share your data with trusted third parties only in the following limited circumstances:

• Service providers: payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification partners, game software suppliers, and cloud infrastructure providers who act strictly as data processors and are bound by confidentiality agreements.
• Legal obligations: when rk11 is required to disclose information by applicable law, court order, or lawful request from a government authority in Bangladesh or any other applicable jurisdiction.
• Business transfers: in the event of a merger, acquisition, or sale of all or a portion of rk11's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection standards. They are not permitted to use your data for their own independent purposes.

Cookies and Tracking Technologies

rk11 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve our platform. Cookies are small text files placed on your device when you visit rk11.asia. They allow us to recognise your device, remember your preferences, maintain your login session, and analyse how our platform is used so we can make it better.

You may configure your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of rk11.asia may become inaccessible or not function properly. We do not use cookies for cross-site advertising purposes.

Data Retention

rk11 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Account data for active accounts is retained for the duration of the account's active life plus a post-closure period as required by applicable regulations.

Financial transaction records may be retained for a longer period where required by anti-money laundering legislation. When retention is no longer necessary, we will securely delete or anonymise your personal data so it can no longer be associated with you.

Your Privacy Rights

As a user of rk11, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access: you may request a copy of all personal data rk11 holds about you, along with information about how it is being used.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data — for example, where it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately upon receipt of your objection.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transmit it to another provider.

We will respond to all legitimate privacy rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Data Security

rk11 employs a range of technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting who within rk11 can view or process your data, regular security assessments and penetration testing, and incident response procedures for any potential data breach.

Whilst we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of information transmitted to or from rk11.asia; however, we continuously update our safeguards to align with best practices in the online gaming and fintech industry.

Payment and Financial Data

rk11 processes financial transactions through regulated payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, your transaction data is transmitted directly to the relevant payment processor via encrypted channels. rk11 does not store your full bKash or Nagad PIN, card number, or CVV on our servers.

All financial data is handled in compliance with applicable payment industry security standards and Bangladeshi financial regulations. Transaction amounts, timestamps, and payment method identifiers are retained as part of your account record for the minimum period required by applicable accounting and anti-money laundering regulations.

Third-Party Services

Our platform integrates game content from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may process certain technical data (such as game session data and RTP logs) on their own infrastructure in accordance with their own privacy policies. We select providers who meet rigorous data security standards and are bound by contractual confidentiality obligations.

rk11.asia may contain links to partner pages or informational resources. Once you leave our platform, this Privacy Policy no longer applies and we are not responsible for the privacy practices of any external site. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

rk11 is strictly an adults-only platform. Our services are not directed at, and are not intended for use by, any person under the age of 21. We do not knowingly collect, store, or process personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our systems. If you believe a person under 21 has registered on rk11, please notify us immediately at [email protected] so we can investigate and act promptly.

Changes to This Privacy Policy

rk11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, we will notify registered users via email or an in-platform notification prior to the changes taking effect.

Your continued use of rk11.asia after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you do not agree to the updated policy, you should discontinue use of our platform and may request deletion of your account data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rk11 handles your personal data, our dedicated support team is ready to assist you. We are committed to resolving all privacy-related enquiries in a fair, transparent, and timely manner.